Client Account Manager

We are an all-Canadian, all-women Search Engine Marketing agency specializing in SEO, blog content, and Google Ads. Our team is passionate about helping businesses grow through smart, data-driven digital marketing strategies. We pride ourselves on our collaborative culture, commitment to diversity, and dedication to excellence across every client partnership. Join us in shaping the future of search marketing and empowering businesses to reach new heights online

Position Overview:

The Client Account Manager with Searchlight Digital will be responsible for managing client relationships, overseeing internal project coordination, and maintaining effective communication across partner Slack channels and email inboxes. 

This role acts as the key point of contact for our clients and internal team members by ensuring client deliverables are completed on time and that our clients receive the highest level of service.

This remote position offers a flexible schedule, the opportunity to work with a tight-knit, innovative team, and potential for full-time employment.

Key Responsibilities

Client Communications:

• Act as the primary point of contact for clients by maintaining consistent communication, addressing inquiries, and sharing project progress updates.

Internal Project Management:

• Coordinate project timelines, tasks, and resources to ensure all client deliverables are completed accurately and on schedule.

• Maintain client projects in Asana by updating notes, adding requests or changes, and assigning tasks.

• Ensure Asana projects are organized for efficiency by setting up new projects, updating projects, and archiving and cleaning up any completed client projects.

Slack Channel Management:

• Monitor and respond to messages across internal Slack channels and email inboxes promptly.

• Act as a liaison by effectively facilitating communication between Searchlight Digital’s team members and partners.

Team Collaboration:

• Coordinate project timelines, tasks, and resources to ensure all client deliverables are completed accurately and on schedule.

• Maintain client projects in Asana by updating notes, adding requests or changes, and assigning tasks.

• Ensure Asana projects are organized for efficiency by setting up new projects, updating projects, and archiving and cleaning up any completed client projects.

Relationship Management:

• Build and maintain strong, long-lasting client relationships by exceeding expectations, effective communication, and professionalism.

• Send monthly reporting emails to customers.

Customer Experience:

• Deliver a warm and exceptional 5-star customer experience to clients by going above and beyond to exceed their expectations.

Qualifications

• Experience in Customer Service, Customer Success or any related field.

• Administration or Project Management experience.

• In-depth understanding and expertise in marketing awareness, SEO, reporting, and key marketing terminology.

• Technically versed in Dubsado, Asana Google Suite, Google Analytics, Google Search Console, and SEMrush is an asset.

• Proven work experience in a Marketing Agency Environment is considered a plus.

• Excellent organizational and time management skills to manage multiple client accounts and internal projects efficiently.

• A strong commitment to meeting and exceeding client needs and expectations while leading interactions with a friendly and professional demeanor.

• A proactive mindset to identify opportunities for improvement and efficiency in Client Account Management.

• Ability to identify and resolve issues and provide creative solutions when challenges arise.

• Adaptable written and verbal communication style to effectively communicate marketing concepts and terminology with clients and internal team members.

Key Skills

• Organized

• Problem-Solver

• Written & Verbal Communication

• Positive & Friendly Demeanour

• Customer-Centric

• Solutions-Oriented

• Time Management

• Detail-Oriented

Why Join Us

• 100% remote and flexible work environment

• Supportive, inclusive, and women-led team

• Opportunities for growth and full-time advancement

• Collaborative culture that values creativity, learning, and balance

Rate:

Subject to experience, starting at $25 an hour

How to Apply:

Interested candidates are invited to email their resume and a cover letter detailing their experience and why they are the perfect fit for this role. Successful candidates will be invited to complete a paid test project as part of the selection process. Please email tedi@searchlightmarketing.ca with the subject line ‘Client Account Manager Application’.

We are committed to building a diverse and inclusive team where everyone feels valued and can contribute to their fullest potential. We encourage applications from all qualified individuals, especially those who identify as women and bring diverse experiences and perspectives to our team.

Join us in making a significant impact on our clients' success while working in a supportive and empowering environment. Apply today to be part of our dynamic team!